If freezer doesn't freeze but fridge works, usually the evaporator fan or defrost heater. If both fail, compressor or refrigerant.
See if any of these signs match your device — each one increases the likelihood of this fault.
These are the causes we encounter while repairing Freezer not freezing — ranked from most to least common.
Failed evaporator fan in freezer
Burnt defrost heater = ice blocks airflow
Dusty rear condenser
Low refrigerant
Failed defrost sensor
Weak compressor
Any of the following = a danger signal — call now and don't try to fix it yourself.
On-site diagnosis, clear pricing before any work, and a documented 6-month warranty.