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Independent Kiriazi repair at home, with a written warranty

Kiriazi freezer not freezing in summer? No Frost fridge building ice? The cause is often simple, like the door seal or ventilation, not the compressor.

Our independent Kiriazi repair service sends a technician to your home for freezers, fridges, washers, water heaters and cookers. We measure instead of guessing, tell you the price before any work, and you pay once the appliance has been tested.

Call a technician now: 16062 Send the fault on WhatsApp

Agent Site is an independent repair center — not the manufacturer's authorized service or warranty provider.

upright freezer — illustrative photo
Kiriazi

Diagnosis with measuring tools before any part is changedVisits at the earliest available slot for your area

  • Diagnosis with measuring toolsKiriazi repairs start by measuring voltage, ventilation and the seal before any part is changed. The technician visits at the nearest available appointment for your area.
  • 6-month written warrantyOn the repair and the replaced part, written on the invoice.
  • Visits 9 am to 9 pmThe 16062 hotline takes calls around the clock.
  • Price before workThe repair price is set after the inspection, and no work starts without your approval.
  • Parts on the invoiceOriginal or compatible depending on the part and model, with the type written on the invoice.
  • Pay after the repairNo payment up front. You pay once the appliance has been tested.

Kiriazi repair number 16062: an independent centre's number, not the company's

Our Kiriazi repair number is 16062, and WhatsApp is 01050887010. Both belong to an independent repair centre. Booking takes one call or message, and our support team arranges the visit with you.

Your applianceWho to call
Still under warrantyThe number on the Kiriazi warranty certificate (the manufacturer)
Out of warranty, or you want the nearest visit16062
Not sure whether the warranty has endedCheck the purchase date on the invoice and the warranty certificate

There are many Kiriazi repair numbers online, and not all of them belong to the company. The company's number (Kiriazi customer service) is printed on the warranty certificate, the manual and Kiriazi's official website. If a page calls itself 'the agent' or 'the authorized centre', check with the company itself before you pay or hand over your appliance.

Book a technician on 16062WhatsApp

Kiriazi appliance repair: freezers, fridges, washers, water heaters and cookers

Pick your appliance to see its common faults and what you can check before booking.

Kiriazi appliance faults: causes, codes and repair steps

The most common faults for each Kiriazi appliance: likely causes, codes where published, what you can safely try, and when you need a technician. Freezers · fridges · water heaters · washers · cookers.

Kiriazi freezer repair: chest, upright and 6-drawer No Frost

Book a technician

Kiriazi freezers come as chest or upright models. Chest models such as the KH338CF hold about 338 litres with a digital panel and fast freeze; they are manual defrost, so ice inside is normal and needs melting from time to time. Upright No Frost drawer models such as the KH256VF hold 270 litres. Our independent repair service inspects both types at your home.

upright freezer — illustrative photo

Kiriazi freezer models: KH338CF, KH256VF and KH235VF

ModelTypeNote
KH338CFDigital chestAbout 338 L, fast freeze, manual defrost
KH256VFUpright No Frost, 6 drawers270 L
KH235VFUpright, 5 drawersCapacity on the appliance label
ComparisonChest freezerUpright No Frost freezer
Cooling systemDefrostNo Frost with drawers
DefrostingManual, from time to timeAutomatic defrost cycle
IceNormal, needs meltingA fault sign if it forms on the wall behind the drawers
ExampleKH338CFKH256VF

The 6-drawer (KH256VF) and 5-drawer (KH235VF) Kiriazi freezers follow the same inspection order: voltage, then ventilation space, then the seal, and then the defrost circuit.

Before you book a freezer technician: what you can safely try

Before repairing a Kiriazi freezer, try the basics: leave at least about 10 cm between the appliance and the wall on every side, and keep it away from sun and the cooker. In summer, a freezer boxed into a corner keeps running without reaching the set temperature.

On many freezers the condenser sits inside the side walls, so the sides feel warm or hot, which is normal. Check your model's manual; if the sides are hot and freezing is good, there is no problem. If the red light comes on, check the manual for its meaning, as it differs from model to model.

Common Kiriazi freezer faults, their causes and fixes4

The freezer does not freeze well in summer

Moderate

Weak freezing in summer: food is soft and the compressor runs constantly. It is one of the most common Kiriazi freezer faults in summer.

Possible causes

  • Poor ventilation around the freezer
  • A lid seal that does not close properly
  • Thick ice in a chest model
  • Low voltage
  • Low refrigerant or a compressor fault

Solution: Clear ventilation space around it, melt thick ice, and test the seal with a sheet of paper. If freezing is still weak, the technician measures voltage and pressure.

Heavy ice in a chest freezer

Easy

Ice building up in a chest freezer: a thick layer on the walls and a lid that is hard to close.

Possible causes

  • Manual defrosting overdue
  • The lid opened often or left half open
  • The seal

Solution: Switch it off, empty it and let the ice melt on its own. Do not chip the ice with a knife or melt it with a flame or hair dryer: you could pierce the pipes, and in many freezers the gas inside them is flammable.

Ice in an upright No Frost freezer

Moderate

Ice in an upright No Frost freezer: ice on the wall behind the drawers and weaker freezing. It is a known fault on Kiriazi 6-drawer No Frost freezers.

Possible causes

  • The defrost heater or its sensor
  • The freezer fan
  • A door that does not close properly

Solution: Empty it and switch it off for a day with the door open so the ice melts; that restores cooling for a while. If the ice returns, the defrost circuit needs checking.

The compressor will not start

Moderate

A compressor fault: the panel is lit but there is no motor sound, or a click every so often.

Possible causes

  • Low voltage
  • The compressor relay or overload
  • The compressor itself

Solution: Unplug it for half an hour, then run it from its own socket. If the fault continues, the relay is measured before the compressor. This Kiriazi freezer fault is settled by measuring, not guessing.

Preventive care: regular freezer maintenance2

Check the ice monthly in a chest model

Monthly

Check it every month, and defrost once it is thicker than about half a centimetre.

Leave space around it

Especially in summer; the heat coming from the sides needs somewhere to go.

Freezer not freezing? Book an inspection on 16062

Kiriazi freezer repair number: 16062

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Kiriazi fridge repair: No Frost, defrost and Premier

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Kiriazi fridge repair starts with one question: No Frost or defrost? No Frost models include the KH370LN (370 L) and KH380LNS (380 L), defrost models include the KR350/4-9 (350 L), and there is the 625-litre digital Premier. No Frost repairs focus on the defrost cycle, and the fridge type decides whether ice inside is normal or a sign of a fault. Our independent repair service inspects both types at your home.

household refrigerator — illustrative photo

Kiriazi fridge models: type and capacity

ModelTypeCapacity
KH370LNNo Frost370 L
KH380LNSNo Frost380 L
KR350/4-9Defrost350 L
Premier (KH625LN)Digital625 L
ComparisonNo FrostDefrost
DefrostingAutomatic: a heater melts ice off the evaporator and a fan spreads the cold airManual: switch the fridge off and melt the ice from time to time
Ice on the freezer wallsA sign the defrost cycle has stoppedNormal
ExamplesKH370LN and KH380LNSKR350/4-9

Before you book a fridge technician: check these points first

Before repairing a Kiriazi fridge, look at the back wall inside the freezer on No Frost models: if there is ice on it, the defrost cycle has stopped. On defrost models, ice on the freezer walls is normal and needs melting by switching off from time to time.

After any move, wait four hours before switching on, and leave space behind and above the fridge so the condenser can release heat.

Common Kiriazi fridge faults, their causes and fixes4

Kiriazi fridge faults differ between No Frost and defrost models; these are the most common.

The whole fridge is not cooling

Moderate

Weak cooling throughout: the light works but there is no motor sound, or a click every few minutes. This Kiriazi fridge fault is usually electrical or the relay before it is the compressor.

Possible causes

  • Low voltage
  • The compressor relay
  • The thermostat
  • A refrigerant leak
  • The motor or compressor

Solution: Try another socket and check the thermostat is not at zero. The technician measures the relay and voltage before the compressor.

Freezer icing up, fridge section warm on No Frost models

Moderate

Freezer ice and a warm fridge section: food in the freezer is covered in ice while the vegetables below are not cold. It is one of the most common Kiriazi No Frost fridge faults.

Possible causes

  • Ice blocking the air duct because of a defrost fault
  • The defrost heater, sensor or timer
  • The freezer fan

Solution: Switch the fridge off for a day with the doors open. If the problem returns within days, the defrost circuit needs checking.

Water at the bottom of the fridge

Easy

Water at the bottom: a puddle under the crisper drawer.

Possible causes

  • A blocked defrost drain hole

Solution: Clear the hole with a wire and warm water. If it keeps blocking, the technician looks for the cause.

Loud noise from the fridge

Easy

A loud fridge: humming or knocking from the freezer or the back.

Possible causes

  • The freezer fan hitting ice
  • The fridge not level
  • Pipes at the back touching each other

Solution: Level the feet and move the fridge away from the wall. If the noise comes from the freezer with ice, the problem is the defrost.

Preventive care: regular fridge maintenance4

Clean the condenser coils yearly

Yearly

Dust on it makes the compressor run longer, especially in summer.

Check the door seal monthly

Monthly

If a sheet of paper slides out easily when shut in the door, the seal needs replacing.

Arrange the inside sensibly

Do not block the air vents with dishes, and do not overfill the fridge so air cannot circulate.

Where the fridge runs

A well-ventilated spot away from sun and the cooker, with stable voltage.

Fridge not cooling? Call a technician on 16062

Kiriazi fridge repair number: 16062

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Kiriazi water heater repair: gas and electric

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Kiriazi heaters include 10-litre gas models such as the Star, one with a rechargeable ignition, and 45 and 55 litre electric models with an anode rod and safety valve. 10-litre gas heater repairs are mostly about ignition and water pressure, and electric ones about the thermostat and the heating element. Gas heater repairs follow safety rules, which we set out first.

illustrative instantaneous water heater — illustrative photo
TypeMain componentsMost common faultsSafety rulePreventive care
10-litre gas heater (Star, and a model with a rechargeable ignition)Ignition charger, ignition electrode and flame sensor, gas valve, flue pipeWill not light, or goes out during a showerGood ventilation with the flue leading outside, never in a closed bathroom; gas emergency 129Charge the ignition monthly
45 and 55 litre electric heaterThermostat, heating element, anode rod, safety valveLukewarm water, and leaks from the valveSwitch off the breaker before touching it, and never run it emptyA yearly anode-rod check and flushing sediment from the tank

Gas and electric heater safety before any repair

A gas water heater must be in a well-ventilated place with its flue leading outside. Carbon monoxide has no smell and can kill, so never install a gas heater in a closed bathroom. If you smell gas (a gas leak): close the valve, open the windows, do not switch any electrical switch on or off or use a lighter, leave the place and call the gas emergency line 129.

On an electric heater, switch off the breaker before touching it and never run it empty. If the heater trips the breaker, leave it off until it is inspected.

Common faults on Kiriazi 10-litre, gas and electric water heaters4

The gas heater does not light

Easy

A gas heater that will not light: you open the tap and hear no clicking, or clicking without lighting. It is the most common complaint in Kiriazi gas heater repairs.

Possible causes

  • A flat charger or battery
  • The gas valve or cylinder
  • Low water pressure
  • The ignition electrode or flame sensor

Solution: Charge or replace the ignition power source, and open the gas valve and the tap fully. If water is weak throughout the house, the problem is pressure.

The gas heater goes out during a shower

Moderate

The gas heater goes out mid-shower: the water heats, then suddenly turns cold. It is a known fault on Kiriazi 10-litre gas heaters.

Possible causes

  • A drop in water pressure
  • Weak ignition power
  • The flame sensor or gas valve
  • Poor ventilation

Solution: If the heater is in a closed bathroom or the flue is blocked, turn it off, open the windows and do not keep relighting it: the safety cut-out may be shutting it down because the exhaust cannot escape, which means a carbon monoxide risk. Anyone who feels a headache or dizziness should get to fresh air at once. If ventilation is fine, try with the other taps closed and after charging the ignition; if the fault continues, the sensor and valve need checking.

Lukewarm water from the electric heater

Moderate

Weak heating from the electric heater: the water does not get as hot as it used to.

Possible causes

  • The thermostat
  • The heating element or scale on it

Solution: Check the thermostat. If there is no heating, the technician measures the element and thermostat; both can be replaced without changing the tank.

A leak from the valve or under the heater

Moderate

A leaking heater: water drips constantly. It is the most common water leak on heaters.

Possible causes

  • A worn safety valve
  • A loose fitting
  • The tank

Solution: A few drops while heating are normal. A constant leak needs a new valve, and if it is the tank, repair is usually not worthwhile.

Preventive care: regular water heater maintenance2

Charge the gas heater's ignition monthly

Monthly

And before it runs flat; weak ignition makes the heater light late or go out.

A yearly check for the electric heater

Yearly

A technician checks the anode rod and flushes sediment from the tank once a year, with the breaker off.

Gas heater going out? Call a technician on 16062

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Kiriazi washer repair: twin-tub, automatic and top-load

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The washers include twin-tubs (semi-automatic) such as the K2TW7, which washes 7 kg, automatic front-loaders such as the 9 kg KW1209, and top-loaders such as the 12 kg KTW-1212-CS with an inverter motor. The washer type changes where the fault lies entirely.

front-loading washing machine — illustrative photo
TypeExample modelCapacityChecked firstMost common faults
Twin-tub (semi-automatic)K2TW77 kgThe spinner lid and drain knobSpinner not turning, shaking on spin
Automatic front-loaderKW12099 kgThe tap, pump filter and drain hoseError code, not draining
Top-loader with inverter motorKTW-1212-CS12 kgThe tap, drain and door or lidError code, shaking on spin

Before you book a washer technician: check these points

Before repairing a Kiriazi washer: on a twin-tub, the spinner only turns with its lid closed, and the drain knob must be in the right position. On an automatic, check the tap and the pump filter, and that the drain hose is not kinked.

Automatic models have self-diagnosis that shows a code, but the company has not published a table of meanings. Photograph the code with the label, and check the manual that came with the washer.

Common Kiriazi washer faults, their causes and fixes4

The twin-tub spinner does not turn

Moderate

A spin fault on a twin-tub: you close the lid and turn the timer, but the spinner stays still or hums.

Possible causes

  • The lid safety switch
  • The spinner motor capacitor
  • The brake or belt
  • An uneven load

Solution: Spread the laundry, fit the inner cover and close the lid firmly. If it hums, the capacitor is measured first.

The washer does not drain

Easy

A drain fault: water stays in the tub or drum after the programme ends.

Possible causes

  • A kinked or raised drain hose
  • A blocked pump filter or drain valve
  • The drain pump

Solution: Straighten the hose and clean the filter. On a twin-tub, the valve and pump are cleared of lint.

Shaking or moving on spin

Easy

Shaking during spin: the washer moves or knocks.

Possible causes

  • Transit bolts on a new washer
  • Unlevelled feet
  • The shock absorbers or springs

Solution: Remove the transit bolts and level the feet. If the shaking continues, the shock absorbers need checking.

The automatic stopped with a code

Moderate

An error code on an automatic: the display shows a code and the programme will not finish. It is a common fault on Kiriazi automatic washers.

Possible causes

  • The tap or inlet hose
  • The drain
  • The door or lid
  • A sensor or the control board

Solution: Unplug the washer for a minute, and check the tap, the drain and the door. If the code returns, send it to us with the model.

Preventive care: regular washer maintenance2

Clean the lint and pump filters

Monthly

Lint and coins are the most common cause of drain problems.

Respect the spinner capacity

Weekly

On a twin-tub, the spin capacity is smaller than the wash capacity, and overloading strains the motor.

Washer stopped? Book a technician on 16062

Kiriazi washer repair number: 16062

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Kiriazi cooker repair: 4-burner, 5-burner and full safety

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Kiriazi cookers include 60 cm 4-burner models such as the 6400 SS and 90 cm models such as the Joker Deluxe 9700SM with a fan and full safety. 5-burner repairs differ from 4-burner ones in the oven fan and ignition. On full-safety models, a flame that dies as soon as you release the knob usually means the knob was released too soon or the thermocouple, not the gas. We fix that at your home, and the repair covers ignition, the fan and the connections.

gas cooker with oven — illustrative photo
CategoryExample modelSizeWhat differs in the repair
4-burner cooker6400 SS60 cmIgnition, burners and connections
5-burner cooker with fan and full safetyJoker Deluxe 9700SM90 cmIgnition, oven fan, thermocouple and connections

If you smell gas: safety steps first

Close the valve or cylinder, open the windows, do not switch any electrical switch on or off or use a lighter, leave the place and call the gas emergency line 129. Do not use the cooker again before the connections are checked.

Automatic ignition, the fan and the oven light run on electricity; if they all stop together, check the plug first. And tell the technician whether the cooker runs on a cylinder or mains gas.

Common Kiriazi cooker faults, their causes and fixes4

The flame dies when you release the knob

Moderate

A flame that goes out: on full-safety models it lights while you press, then dies once you let go.

Possible causes

  • Not holding long enough
  • A dirty thermocouple tip or one out of the flame
  • The thermocouple

Solution: Hold for 10 to 15 seconds after lighting, and clean the copper tip. If the flame keeps going out, the thermocouple is replaced, which is a routine repair.

Ignition not working

Easy

An ignition fault: no spark, or clicking without lighting, in the ignition system.

Possible causes

  • The cooker is not plugged in
  • A wet spark plug
  • The ignition unit

Solution: Dry the spark plug and try again. If no burner sparks, the fault is in the ignition unit, which needs a technician.

Yellow or weak flame

Moderate

A yellow flame that blackens pans, or one that is very weak.

Possible causes

  • Blocked burner holes
  • Jets not matched to the gas type
  • The cylinder regulator

Solution: Clean the holes. If the cooker was converted between cylinder and mains gas, a technician changes the jets.

The oven fan has stopped

Moderate

An oven fan fault: on fan models food cooks on one side, because the heat is not spread.

Possible causes

  • The fan motor
  • The switch or plug

Solution: Check the plug. If the fan still does not run, the technician replaces the motor from the back of the oven.

Preventive care: regular cooker maintenance2

Dry the burners before refitting

Weekly

Water on the spark plug stops ignition until it dries.

Check the hose and regulator

Yearly

A cracked hose or a damaged regulator is replaced straight away.

Burner going out? Book a technician on 16062

Kiriazi cooker repair number: 16062

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Kiriazi: an Egyptian brand since 1985

upright freezer — illustrative photo

Kiriazi began making refrigerators in Egypt in 1985 in 10th of Ramadan City, followed by a plant in Obour in 1995. It makes No Frost and defrost fridges, chest and upright freezers, twin-tub and automatic washers, cookers, and gas and electric water heaters.

Kiriazi model codes usually start with letters such as KH, KR or KW, like KH370LN for fridges or KH338CF for freezers. The code is on a label inside or on the back of the fridge, on the back of the washer and on the side of the water heater. Photograph it before you call.

Kiriazi appliance features that affect faults

These features are listed on the model pages, and not every model has all of them.

  • Tropical compressor

    KR350/4-9 and KH370LN fridges, and the KH338CF freezer

    Designed to run in high ambient temperatures.

    Common faults

    It copes with heat, but not with weak voltage or an appliance boxed in without ventilation. Weak freezing in summer is checked first for voltage and the space around the appliance.

  • No Frost

    KH370LN and KH380LNS fridges, and the KH256VF freezer

    A fan spreads the cold air and a heater melts ice off the evaporator.

    Common faults

    Its faults are in the defrost cycle and the fan. You can tell it from the label or brochure, and from the air vents and dry walls inside the freezer.

  • Fast freeze (super freeze)

    KH338CF and KH256VF freezers

    The compressor runs non-stop for a while.

    Common faults

    If it is left on, the compressor will not cycle off and the body gets hot. Turn it off once the food has frozen.

  • Inverter

    The KTW-1212-CS washer

    A motor that varies its speed with the load through a control board.

    Common faults

    The board is sensitive to voltage swings, so faults are checked at the board before the washer motor.

How Kiriazi repair works at your home: 4 steps

Book a Kiriazi technician now 16062

  1. Appliance, model and symptom

    A photo of the label, what the appliance does, since when, and whether it gets worse in summer. Then we book the visit.

  2. Diagnosis by measurement

    A specialist technician checks voltage, ventilation, the seal and the temperature inside the appliance before judging a compressor or board. That is diagnosis with measuring tools.

  3. Price before starting

    The cause, the part and the cost, and the decision is yours. No payment up front.

  4. Test and written warranty

    The appliance is tested after the repair, with a written warranty on the work and the part.

Our repair warranty: a written warranty for Kiriazi repairs

  • A 6-month written warranty on the repair and the replaced part.
  • An invoice and a warranty receipt handed to you once the appliance has been tested.
  • If the same fault returns within the warranty period, the repair is free of charge.

Kiriazi's own manufacturer warranty is separate from ours: its length and coverage are written on the warranty certificate that came with the appliance.

Original and compatible Kiriazi spare parts in home repairs

Before fitting, we tell you whether the part is an original Kiriazi part or a compatible replacement, and the difference in price. The decision is yours.

  • The parts invoice shows the part name, number, type (original or compatible) and fitting date.
  • You get the old part back, so you can see it was actually replaced.
  • Ask for the part number and your model: the part must match the model code; counterfeit parts damage the appliance and the fault comes back.
ApplianceParts most often replaced
Fridges and freezersCompressor relay, thermostat, defrost heater, freezer fan, door seal
WashersDrain pump, spinner capacitor, lid safety switch, control board
Water heatersAnode rod, safety valve, ignition electrode
CookersThermocouple, spark plug, ignition unit, fan motor

Parts for Kiriazi fridges, freezers, washers, water heaters and cookers are fitted during the repair and recorded on the invoice.

Kiriazi repair in Cairo, Giza and the governorates

Our Kiriazi repair visits cover the governorates below. Book on 16062 — technician visits daily from 9 am to 9 pm, and we book at the earliest available slot for your area.

  • Cairo
  • Giza
  • Qalyubia
  • Alexandria
  • Matrouh (North Coast)
  • Sharqia
  • Gharbia
  • Dakahlia

Your area is not listed? Call us and we will confirm coverage before booking.

Book in your area — 16062 WhatsApp

Related appliance categories: other home appliance repairs

Kiriazi is one of 107 brands we repair. The category pages cover faults and fixes for every brand.

Deep Freezers Refrigerators Water Heaters Washing Machines Stoves All brands

Frequently asked questions about Kiriazi repairs

Is this Kiriazi repair centre the official agent?
No. We are an independent repair centre for Kiriazi appliances, not the agent or the manufacturer's warranty service. If your appliance is still under warranty, call the number on the warranty certificate first.
What is the Kiriazi repair phone number?
Our number is 16062, and WhatsApp is 01050887010. It is an independent centre's number; not every Kiriazi repair number online belongs to the company, and the company's own customer service number is on the warranty certificate. Details are in the Kiriazi repair number section above.
My appliance is still under warranty. Should I repair it with you?
It is better to start with the company while the warranty is valid, because an outside repair may affect it. Once the warranty ends, we are here.
What are your working hours, and does the technician come to my home?
Home visits run daily from 9 am to 9 pm, at the nearest available time for your area. The 16062 hotline takes calls around the clock.
When do I find out the price? Do I pay in advance?
The price is set after the inspection and before any work, and there is no payment in advance; you pay after the appliance has been tested.
Where are the Kiriazi error codes?
Automatic washers show a code on the display, but the company has not published a table of meanings. Photograph the code with the model label and send it to us, and check the manual that came with the washer.

Got a fault on a Kiriazi appliance?

Send the appliance type, a photo of the label and the symptom, and we will arrange an inspection with you.

Call us 16062 Message us on WhatsApp